Terms & Conditions

These Terms & Conditions apply to every offer, every quotation and every agreement concluded regarding products and/or services offered by us.

These Terms & Conditions apply to the exclusion of the general terms and conditions of the Customer.

Our offers are purely indicative and non-binding and expire definitively if they are not accepted by the Customer within 5 calendar days. Offers only become legally valid as an agreement through timely signing of the offer by the Customer and by us. We also reserve the right to refuse certain assignments without giving reasons.

The price for our goods/services is that stated on the quotation.

All our invoices are payable within 7 days of receipt, unless the quotation specifies a different due date. If we request an advance payment, we will only commence our activities after receipt of the advance payment.

For any delay in payment, the Customer is automatically and without prior notice of default liable for default interest of 5% per month started, whereby each month started counts as a full month, and this without prejudice to any compensation and costs. Also automatically and without prior notice of default, a fixed compensation is due amounting to 10% of the invoice amount with a minimum of 250 euros as a penalty clause, this without prior notice of default and in addition to the principal sum, the default interest, collection, reminder, prosecution costs and expenses due to loss of time and judicial or legal costs. This penalty clause does not affect the obligation to pay the agreed default interest.

Disputes must be notified to us by registered mail within five working days after sending the invoice on pain of inadmissibility.

Our agreements can be entered into as described in our quotations. The agreement can be terminated unilaterally by us at any time and without judicial intervention if the Customer is in a state of bankruptcy or judicial agreement or if the customer does not pay his invoices.

Our website, logos, texts, photos, names and in general all our communication are protected by intellectual property rights which lie either with us, or with our suppliers or other right holders.

Intellectual property rights are understood to mean patent, copyright, trademark, design and model rights and/or other (intellectual property) rights, including patentable and/or non-patentable technical and/or commercial know-how, methods and concepts.

It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, the customer may not copy or reproduce our drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

We are responsible for the processing of your personal data and process it in accordance with the General Data Protection Regulation;

For more information about the processing of personal data, we refer to our Privacy & Cookie Policy.

We are not liable except in case of intent or gross fault. Moreover, we are not liable for any direct or indirect damage (such as consequential damage, lost profit, missed savings or damage due to business stagnation) for which we have not expressly determined our liability in these terms. Our liability will in all cases be limited to the amount of the price agreed for that order (excl. VAT).

We do everything in our power to provide access to the website 24 hours a day and 7 days a week. Given the technical characteristics of the internet and of the computer resources and given the need to carry out periodic maintenance, update or upgrade work, we cannot, however, guarantee uninterrupted access and service. In case of normally acceptable interruption or disruption of access or service, we do everything in our power to remedy this within as short a period as possible. Such normally acceptable interruptions or disruptions are inherent to service provision via the internet and cannot be considered as shortcomings.

In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure, or definitively dissolve the agreement.

Force majeure is any circumstance outside our will and control that prevents the fulfillment of our obligations in whole or in part. This includes but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, business disruptions, power outages, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of the website at any time, non-delivery or untimely delivery by suppliers or other engaged third parties,…

These Terms & Conditions constitute the complete agreement between the customer and us, with regard to the matter contained therein.

If one or more provisions of these Terms & Conditions would at any time be wholly or partly unlawful, null or unenforceable for any other reason, then this clause will be deemed to be separable from these Terms & Conditions and will not affect the validity and enforceability of the remaining provisions.

Belgian law applies to all disputes related to or arising from our offers and/or agreements. In case of disputes or disputes, only the courts of the judicial district of our registered office have jurisdiction.

Our general terms and conditions apply to every offer from us as a Web shopkeeper to you as a Consumer (any natural person who, exclusively for non-professional purposes, acquires or uses products or services placed on the market).

We only deliver in . If you provide a delivery address in another country, we may refuse your order.

To be able to place an order, you must be at least 18 years old. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we notice that an order has been placed by a minor, we may refuse this order.

Placing an order on the website constitutes express acceptance of our general terms and conditions of sale which are always available via the website.

If you order online, we will also provide you together with the order confirmation or at the latest upon delivery a copy of these general terms and conditions in a format that you can save or print. We recommend that you always do this.

If in addition to these general terms and conditions, additional special conditions also apply, the above also applies to those special conditions. If our general terms and conditions would conflict with those special conditions, you as a consumer can always invoke the most favorable text in your favor.

If an offer has only a limited validity period or is subject to certain conditions, we expressly state this in our offer.

We always describe as completely and accurately as possible what we sell to you and how the ordering process will proceed. The description is in any case sufficiently detailed to allow you to make a good assessment. If we use images, these are a truthful representation of the goods and/or services offered. However, mistakes happen and if we have clearly made a mistake, we are not obliged to deliver to you anyway.

Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept . If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder are not accepted or processed.

To purchase a product, you add the product to your shopping cart. Then you enter your contact details and billing details. Then you choose your delivery method: . In the final step, you get an overview page, accept our general terms and conditions and confirm your payment by pressing the order button with the caption "order with payment obligation". Once you have completed these steps, your purchase is final.

If you buy goods from us, you have the right to inform us of your decision to withdraw from the agreement within 14 days from delivery. After that, you must return the goods within 14 calendar days (you pay the shipping costs for this yourself). Upon receipt, we will refund you the full purchase price with the same payment method you used to pay.

The direct costs of returning the goods are therefore at your expense. We will indicate what the cost price is or make an estimate, if this cannot reasonably be calculated in advance. If the goods cannot be returned by post, we will come to pick them up from you and you will not be charged for this.

We may wait with refund until we have received the goods back or until you have shown that you have returned the goods, whichever comes first.

During the first 14 days after delivery, we expect you to handle the order and packaging carefully. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the item. Returned goods may be tested, but may not be used. If you return the goods, this must if possible be done together with the original packaging, with all delivered accessories and in the original state and packaging and taking into account our instructions below.

You can return your return package via post or a courier.

To properly exercise your right of withdrawal, you can let us know by email that you wish to return your order. We will send you an acknowledgment of receipt of your withdrawal by email. A model form is available here.

During the period we mention in our offer, our prices do not change, except for price changes as a result of changes in VAT rates.

Our prices include all taxes, VAT, duties and services unless otherwise stated. So you will never be surprised. We can decide to charge shipping costs on top of the purchase price. In that case, we always mention this before you finalize your purchase.

We can only accept payment via the payment modules on our website.

To ensure secure online payment and the security of your personal data, transaction data is encrypted with SSL technology and sent over the internet. To pay with SSL, you do not need special software. You recognize a secure SSL connection by the "lock" in the bottom status bar of your browser.

We guarantee that our goods conform to your order and meet the normal expectations you may have of them taking into account the product specifications. We also guarantee you that our goods comply with all laws existing at the time of your order.

In addition, with regard to the delivery of goods, we apply the legal minimum warranty period of two years if the good is not in conformity with the order placed. This means that in case of defects or defects in the good up to 2 years after delivery, this good will be repaired or replaced free of charge. As far as this is possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period, you have the right to demand a price reduction or the dissolution of the sales agreement.

All goods and services are delivered to the address you specified when placing your order.

When an item is in stock, it is offered to your delivery address in . When an item is not in webshop stock, it is offered to your delivery address in .

If we cannot deliver on time, we will always notify you before the scheduled delivery period expires. If we do not do this, you can cancel your order free of charge. In that case, we will refund you no later than 30 days after dissolution.

Our shipments always take place at our risk. So you don't have to worry about goods that get lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.

If the goods delivered by us were damaged during transport, do not correspond to the items listed on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 14 calendar days of receipt. We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier appointed by the company. Our liability remains limited in such cases to the value of the items that are shown not to have been received by the customer.

The Consumer can terminate an agreement entered into for an indefinite period at any time in compliance with the agreed termination rules and a notice period of at most one month.

An agreement entered into for a definite period has a term of a maximum of two years.

If it has been agreed in a goods agreement of definite duration that the Agreement will be extended remotely upon silence of the Consumer, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.

When a service agreement of definite duration concluded between the Company and the Consumer contains a clause for tacit extension, this clause is placed in bold letters and in a frame separate from the text, on the front of the first page.

This clause states the consequences of the tacit extension including the provision of the following paragraph regarding termination, as well as the latest date on which the Consumer can object to the tacit extension of the agreement and the manner in which he gives notice of this objection. The Consumer can, after the tacit extension of a service agreement of definite duration, terminate the agreement at any time without compensation in compliance with the notice period of a maximum of two months.

In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure, or definitively dissolve the agreement.

Force majeure is any circumstance outside our will and control that prevents the fulfillment of our obligations in whole or in part. This includes, among other things, strikes, fire, business disruptions, power outages, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery or untimely delivery by suppliers or other engaged third parties,...

Our website, logos, texts, photos, names and in general all our communication are protected by intellectual property rights which lie either with us, or with our suppliers or other right holders.

It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

We naturally always hope that all our customers are 100% satisfied. If you do have complaints about our services, you can contact us via email address: info@BeroepsBelg.be. We do everything we can to handle your complaint within 7 days.

For out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is competent to receive any request for out-of-court settlement of consumer disputes. This will in turn either handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl

For disputes with a cross-border character, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.

All agreements we enter into with our customers, regardless of their place of residence, are exclusively subject to Belgian law and in case of disputes, only the competent Belgian courts have jurisdiction. If for reasons of international law another law is nevertheless applicable, when interpreting the current general terms and conditions, reference will first be made to the Code of Economic Law.