Question 1

Can I join a group?

Accepted Answer

Yes, we now run a "Best of Antwerp" tour every Saturday from 2–4 pm. All other tours are always bookable as private tours.

Question 2

We are a small group. Can we book a tour?

Accepted Answer

Absolutely. We start from one person. You pay the base rate of 15p. Whether you are alone, six, or eleven: the price is always 15p.

Question 3

I don’t yet know the size of my group. Can I confirm the exact number later?

Accepted Answer

Yes. Please reserve for 15p now; additional participants can be added up to one day before when paying by credit card. Without a card, we ask you to confirm the final number one week in advance. This guarantees your reservation.

Question 4

My group is larger than 25p. Will our group be split?

Accepted Answer

Yes. As soon as there are more than 30 participants, we provide a second guide (at no extra cost) for everyone’s comfort and to protect the guide’s voice. We have a great and enthusiastic team of ambassadors in every city!

Question 5

I’d like a mix of different tours. Is that possible?

Accepted Answer

Absolutely. We’ll be happy to create a fully tailor-made tour.

Question 6

We’re running late last minute, what should we do?

Accepted Answer

Being late can happen in exceptional cases. Please message the emergency number +3249425419 on WhatsApp in advance. Being 30 minutes late without any notice is considered a customer cancellation, and the guide will return home.

Question 7

I want to cancel my tour. Do I get a refund?

Accepted Answer

We do not offer refunds up to 30 days before the reservation. If you cancel more than one month in advance, we will provide a voucher for the amount already paid, valid for one full year for any of our tours.

Question 8

We would like Tanguy Ottomer as our private guide. Will he always be the guide?

Accepted Answer

No. If you specifically want Tanguy as your private guide, an extra fee applies. Only then are you 100% sure he will be your guide.

Question 9

I’d like to book a private lecture by Tanguy Ottomer.

Accepted Answer

Would you like to book a private lecture on one of Tanguy’s books? Whether it’s Boerentoren, Time Machine, or Stad van Vroeger – it’s all possible! Send a message via the contact form and we will find a suitable date together.

Question 10

I’d like to book one or more tickets for a public lecture by Tanguy Ottomer.

Accepted Answer

Want to reserve tickets for one of Tanguy’s public lectures? Whether it’s Boerentoren, Time Machine, or Stad van Vroeger – everything is possible! Sign up for our newsletter and follow us on social media to be the first to book the dates.

Question 11

Can I choose my favorite guide myself?

Accepted Answer

Yes, you can indicate your preference, but it depends on the guide’s availability. We will do everything we can to match the right guide with the right customer.

Question 12

What happens if it rains?

Accepted Answer

Every tour goes ahead as scheduled. Rain or shine, our guides are there. There is always a place to take shelter if needed.

Question 13

Are all tours wheelchair accessible?

Accepted Answer

In general, all our tours are wheelchair-friendly. Please mention it when booking so the guide can take it into account.

Question 14

I’d like a tour of the Handelsbeurs. Is this possible at any time?

Accepted Answer

No. It depends on the events taking place. We will gladly find the perfect date for you.

Question 15

The Handelsbeurs is an event venue...

Accepted Answer

The Handelsbeurs is an event venue, which means this can take precedence over a booked tour. We always try to avoid this, but unfortunately it’s beyond our control. In such cases, we will immediately look for another suitable time or, in exceptional cases, refund the entire booking.

Question 16

How long is my voucher/gift card valid?

Accepted Answer

Every voucher or gift card is valid for 12 months by default (unless stated otherwise). If it is valid longer, this is indicated on the card. Refunds or extensions are never provided.

FAQ

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